I sent out a bank check for several hundred dollars and it was lost in the mail. The bank said it I had to stop payment which I did and $37 fee was immediately taken out of my account.
They said their policy is if a bank check is lost you have to wait 3 months (90) days to get my money bank. Unbelievable. With todays technology I find this very troubling especially since the bank check was going for a payment to another bank.
I spoke with them and all they could say is I am sorry that is our policy. My next step is to file a complaint with the Federal Reserve.
Product or Service Mentioned: Webster Bank Account.
Reason of review: Lost Bank Check.
Monetary Loss: $1600.
Preferred solution: Full refund.