Anonymous
map-marker Los Angeles, California

Poor customer service

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I live in CA, mother in New Haven. My mother needs to be moved into a nursing home and I need five years of bank statements for Medicaid and nursing home admission.

College Street New Haven were NO help at all, telling me to call customer service. Customer service rep was the worst I've ever encountered, lacked training, wanted to get rid of me because I needed assistance with getting the older statements. Tried palming me off, saying "log off and on again and see if it will work". Called College St.

back, they didn't want to talk to me, said they'd call me back, never did. Called Westville, man kept interrupting me, wouldn't listen. Finally got a decent human in Hamden.

Thank you Anne Marie, the only nice person I could find at Webster. Shame on this bank for treating customers so badly.

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Odessa C Icf

Need to close my account

I need to stransfer my money to another account Im not able to av as much access to my account as much as possible
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Preferred solution: Full refund

Anonymous
map-marker Wakefield, Rhode Island

BUSINESS CUSTOMER FOR 25 + "HORRIBLE STAY AWAY"

1) STILL NEED A COMPUTER AND CELL PHONE TO LOG IN 2) THEY LOST ALL OF MY HISTORY PRIOR TO JUNE 2023 3) NEED 4 IDS TO LOGON 4) MOBIL DEPOSIT STINKS AND DOES NOT RECORD 5) THIS HAS BEEN GOING ON SINCE AUGUST NO CHANGE 6) MOBIL DEPOSIT ON CELL PHONE DOES MNOT WORK 7) NOT FRIENDLY TO USE 8) NO FACE ID LOGIN THIS IS A BAD BUSINESS BANK STAY AWAY TRY PEOPLES,M&t
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Bette D Tbx

Hard to get an answer

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Hard. To get a simple answer Call center no help today by phone just to know my balance extremely hard
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Anonymous
map-marker Seymour, Connecticut

Credit card question

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Questionable charge not going through on credit card Solution was given by customer service representative Also answer the other questions for me
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Anonymous
map-marker Attleboro, Massachusetts

Zero communication and lies

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Saw a $37 NSF fee on one of my 7 accts business accts with them (and I was not overdrawn), so called. Very nice CSR (can't remember her name) figured out a $6K payment had gone through twice!

It was my own fault. I pd it twice in error. I apologized. She fixed it.

I spoke with a 2nd CSR named Jarod next day. Also very nice! Was told the fee would be waived. It wasn't 10 days later so I called again.

Spoke with CSR named Gail who treated me like I'm garbage! Had to ask her THREE TIMES if she's telling me the first 2 CSRs lied to me and I'm going to be charged the $37 in the end. After 3 attempts she finally said YES! I then told her to close all my accounts, which at that time totaled $600K.

She then started groveling and said she'd keep the bank's word and waive the fee. I called Corporate and filed a complaint with her Manager. Communication and honesty is key and it was sorely lacking. As the 4th CSR, Kathy, who was also very nice, said on my call to file a complaint "you can't unring a bell." Very true.

Gail should never have let the problem get to the point where the long time customer tells her to close all her accounts before FINALLY doing what the customer was told would be done in the first place! Branch personnel always very nice. Customer service NOT.

Gail should not be allowed to speak with customers at all. Bank elsewhere.

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User's recommendation: Bank elsewhere.

Anonymous
map-marker Attleboro, Massachusetts

Zero communication and lies

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Saw a $37 NSF fee on one of my accounts, so I called and spoke with a very nice CSR (can't remember her name) who discovered a $6K bill had been pd twice in error. She called one of the payments back and said the $37 would not be charged.

Had to call a 2nd time and spoke with Jared who was also very nice and assured me the $37 would not be charged. 10 days later the $37 is still there so I call again and spoke with Gail. THREE TIMES I had to ask the same question until she would finally say she was keeping the charge on my acct!!! I pretty much erupted, telling her I don't like being lied to and to close all my 7 accounts with them that, at that point, totaled about $600K.

It was only then, after all the damage to the relationship had been done, that she started groveling and said she would waive the fee. Too late. I called Corp to complain. Spoke with a very nice woman, Kathy, would aptly agreed with me and used the analogy "you can't unring a bell." How true!

I am now awaiting a call back from Gail's Manager, but the damage cannot be undone. The branch personnel are always great, but Gail should not be allowed to speak to customers at all.

She has no clue how to treat the people who (collectively) pay her salary. Good old fashioned customer service is dead at Webster Bank.

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User's recommendation: Bank elsewhere

David P Xoy

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Verified Reviewer
| map-marker New York, New York

Debit card was cancelled for no reason

Debit card got cancelled for no reason. I called customer service and they told me they couldn't give me a reason as to why it was cancelled.

I went to my home branch and waited over an hour to be seen just to be told they had no replacement cards. I called about 4 other branches and none of them had replacement cards either. So I called customer service again and asked if they could expedite me a new card. They told me that it would cost a fee of $60 and I would get the card in 10 days for the $60 fee.

I hung up the phone pissed and I finally found a bank with replacement cards. This bank told me they could definitely tell me why my card was cancelled but they couldn't figure it out either.

They then told me since they "helped me out" that I should transfer my savings account money over to their bank instead of the one I'm using and suggested I open a CD account because it has 4.5% interest. 4.5% interest is not worth it to me and, I will also not be giving them anymore of my money this bank is incompetent in fact I will be cancelling my account next week when I open one with a new bank.

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Cons:
  • Cancel cards randomly

Preferred solution: Nothing just warn others

User's recommendation: Don't use this bank they are terrible

Elena R Zhg

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Verified Reviewer
| map-marker Boston, Massachusetts

Awful experience at one of Webster branch

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I was picking up a banker check this morning at 1376 Bald hill road Warwick location. The person who was helping me was Charles Chauvin.

Apparently he was having issues with printing or paper as he kept on repeating its not working, its not printing.. In the middle of his task he was constantly interacting with a bank teller next to him as she was answering a phone multiple times and asking him questions. After half an hour of waited for Charles to print out a check for me and just another question from his coworker, I said sorry guys but I have to be back at work, could you just print out the check for me.. To this Charles yelled out she is new, OK???

Im a manager of the branch and helping her to take care of customers!!! My jaw dropped, you being rude right now, I said. To this he yelled out no, you are rude!!! I just stood there quietly and watching him throwing my license at me and with his Hands shaking, he gave me a check.

I asked him for the card with his name on it please and told my colleagues at work what I just went through( after they enquired why my face was so red when I came back to work and my blood pressure was so high( I do work at Kent hospital emergency room). I was shocked by being treated like this by MANAGER of the branch. I felt like crying. Talked to my husband about experience.

Neither of us will use that branch any longer.. Behavior like this should be addressed ..Just so you can see for yourself, please review the footage on the camera from above managers head from 9:05 to 9: 40 am on May 31 st

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Preferred solution: Let the company propose a solution

User's recommendation: Try to avoid

1 comment
Guest

Wow. With my temper he’s lucky I wasn’t in there.

Anonymous
map-marker Riverhead, New York

Unreasonable Fees

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I was charged an overdraft fee on my account because funds just had not cleared and I was $4 short. Called bank and they said there was nothing they could do. Fees are withdrawn automatically and they can not reverse. Closing my account today.
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User's recommendation: Find another bank

Nicold C

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Verified Reviewer
| map-marker Massapequa, New York

They charged me a ten dollar fee when I have money in my account not happy going elsewhers

They charged me ten dollar fee when I gave money in my account not happy going esle where Angrystay away from this bank horrible customer service
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Don’t get Webster they rob you

Susan P Adg
map-marker Yonkers, New York

Bad cuatomer service

Stood in line at McLean avenue 40 minutes not fair two tellers rs both helping business customers cannot wait to switch banks not right to make ant customer wait that long this was Wednesday march 9 not everyone is a business nor has a lot of money thinking of going elsewhere after more than 15 years there
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Pros:
  • Convenient
Cons:
  • Lack of attention to detail
Anonymous
map-marker Waterbury, Connecticut

Bank fees

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Dont you just love how they charge you a fee if you go below a certain balance on your savings account. They are using your money to give out loans. We should be charging them. And what makes me laugh is that they are already charging you enough fees with your checking account, but to do that with your savings. Really.
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Nick H Qxy
map-marker Bristol, Connecticut

Card lost

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My more details for this review is there I clicked three for ATM and debit card lost or stolen and was hung up on
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Preferred solution: I need new card

User's recommendation: Don’t do it

Gail S Ksy

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Verified Reviewer
| map-marker Groton, Connecticut

They cannot do an address change.

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Started getting calls about my account overdue. Due to Corona Virus no one answered a phone to change my address. Did an address change with some guy. He failed to change it and I kept getting calls about my old address. This started a week ago.The incompetency is unreal. They won't send me a bill until the next cycle so I was told I would keep getting calls. I was begging them to send me a bill so I could pay it.. Do not use this bank.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this bank.

Anonymous
map-marker Waterbury, Connecticut

Very unknowable people

Asked a simple question about overdraft fees and was given a railroad answer. Was more confused when I hung up the phone. I asked the girl on the phone to explain herself again and was told I already gave you an answer. As if I was bothering her. Very very poor customer service. Will look for another bank.
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1 comment
Guest

I called to ask a question one day and it must of been the girls very first day. All I got was total air on the other end.

She didn’t seem to be interested in answering a question. Anyway I found held on the internet with the answer.

About

Summary

Webster Financial Corporation is the holding company for Webster Bank, National Association. At the present time, the corporate office of the company is based in Waterbury, Connecticut. Webster offers business and consumer banking, insurance, mortgage, financial planning, trust and investment services. The company operates 181 banking offices, 343 ATMs, located in Connecticut, Massachusetts, Rhode Island and Westchester County, N.Y. as well as telephone banking and the Internet. Webster Bank is a parent company for the insurance finance company Budget Installment Corp., Center Capital Corporation, the asset-based lending firm Webster Business Credit Corporation, an equipment finance company.

Webster Bank was incorporated in 1935 in Waterbury, Connecticut.

Webster Bank reviews and complaints

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